Privacy Policy
Last updated: 1 January 2025
Ventilation Experts Ireland is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988–2018.
1Who We Are
Data Controller: Ventilation Experts Ireland
Address: Dublin, Ireland
Email: info@ventilationexperts.ie
Phone: 1800 938 831
We are the data controller responsible for your personal data collected through this website and our services.
2What Data We Collect
We may collect the following categories of personal data:
- Identity data: name, title
- Contact data: email address, phone number, postal address
- Property data: address of the property requiring our services
- Communication data: messages sent via our contact form or email
- Technical data: IP address, browser type, pages visited (via cookies)
- Marketing preferences: whether you have opted in to receive communications from us
3How We Collect Your Data
- When you complete a contact or enquiry form on our website
- When you call or email us directly
- When you book a survey or service appointment
- When you subscribe to our newsletter
- Automatically via cookies and analytics tools when you browse our website
4How We Use Your Data
We use your personal data for the following purposes:
| Purpose | Lawful Basis |
|---|---|
| Responding to your enquiry or quote request | Legitimate interest / Contract |
| Booking and delivering our services | Contract performance |
| Sending service-related communications | Contract performance |
| Sending marketing emails (if opted in) | Consent |
| Improving our website and services | Legitimate interest |
| Complying with legal obligations | Legal obligation |
5Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. Enquiry data is typically retained for 2 years. Customer service records are retained for 7 years in line with Irish tax and accounting obligations.
6Sharing Your Data
We do not sell your personal data. We may share it with trusted third parties only where necessary:
- Service providers who assist in delivering our services (e.g. scheduling software)
- IT and website hosting providers
- Professional advisors (accountants, solicitors) under confidentiality obligations
- Regulatory authorities where required by law
7Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser. We use:
- Essential cookies — required for the website to function correctly
- Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)
- Marketing cookies — only if you have given consent
8Your Rights Under GDPR
Under GDPR, you have the following rights regarding your personal data:
Right of Access
Request a copy of the data we hold about you
Right to Rectification
Request correction of inaccurate data
Right to Erasure
Request deletion of your personal data
Right to Restriction
Request we limit how we use your data
Right to Portability
Receive your data in a portable format
Right to Object
Object to processing based on legitimate interest
To exercise any of these rights, please contact us at info@ventilationexperts.ie. We will respond within 30 days. You also have the right to lodge a complaint with the Data Protection Commission Ireland at www.dataprotection.ie.
9Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. All data is stored securely and access is restricted to authorised personnel only.
10Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: